Privacy Policy

1. Who we are

This privacy policy applies to Bhopal.info, operated by Bhopal City Information Portal, Bhopal, Madhya Pradesh, India. We are the data controller for personal information collected through this platform.

2. What information we collect

Information you provide directly: Name, email address, mobile number, and any profile or listing information when you register, post content, submit listings, or contact us.

Usage data: Pages visited, search queries, device type, browser information, and approximate location (city level) — collected automatically to improve platform performance and relevance.

Business-specific data: If you list a business, property, job, or classified, we collect the details you submit including address, contact information, and category.

We do not collect sensitive personal data such as financial account details, biometric data, caste, religion, or health information.

3. How we use your information

Your information is used to: operate and improve the platform; verify listings and user identity; deliver relevant content and notifications (with your consent); respond to enquiries and support requests; detect and prevent fraud; and comply with legal obligations.

We do not sell your personal data to third parties for advertising or commercial profiling.

4. Data sharing

We share data only as necessary to operate the platform — for example, displaying business contact details publicly when a business owner submits a listing, or routing a user enquiry to the relevant business. All such sharing is controlled and limited to what is required.

We may share data with trusted technical service providers (hosting, email delivery, analytics) strictly for platform operations and under confidentiality obligations. We do not share your data with advertisers.

We will disclose personal data if required by law, court order, or lawful request from a competent government authority under applicable Indian law.

5. Cookies and tracking

We use essential cookies to maintain your session state and login status. We may use privacy-respecting analytics tools to understand aggregate traffic patterns. No third-party advertising cookies or cross-site tracking technologies are used on this platform.

You can disable cookies in your browser settings; however, doing so may affect your ability to use certain features of the platform.

6. Data retention

We retain your personal data for as long as your account is active or as necessary to provide services. If you request account deletion, we will delete your personal data within 30 days, except where retention is required by law or for legitimate operational purposes such as fraud prevention.

7. Your rights

You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal obligations); withdraw consent for notifications at any time; and raise a complaint about our data practices.

To exercise any of these rights, write to us at the contact address below. We will respond within 30 days.

8. Children’s privacy

This platform is not directed at children under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data without appropriate consent, please contact us and we will take steps to delete it.

9. Security

We employ industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss. However, no internet-based system can guarantee absolute security. Users are advised to use strong passwords and keep their login credentials confidential.

10. Applicable law

This privacy policy is governed by the laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, as applicable, the Digital Personal Data Protection Act, 2023. Any disputes shall be subject to the jurisdiction of courts in Bhopal, Madhya Pradesh.

11. Changes to this policy

This policy may be updated from time to time. The effective date at the top of this page will reflect the most recent update. We encourage you to review this page periodically. Continued use of the platform after an update constitutes acceptance of the revised policy.

12. Self-regulatory body (Level II)

Bhopal.info is registered with a Level II Self-Regulatory Body as mandated under IT Rules, 2021. Grievances not resolved at the platform level within 15 days may be escalated to:

Working Journalist Media Council (WJMC)
MIB-registered Level II SRB under IT Rules, 2021
G-76, Sector 63, Noida, Gautam Buddh Nagar, Uttar Pradesh — 201309
Website: jmcouncil.in

13. Grievance officer and contact

As required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer:

Grievance Officer — Bhopal.info
Rajnish K. Khare
Bhopal City Information Portal, Bhopal, Madhya Pradesh, India
Phone:
Email:
Data access / correction / deletion requests: responded to within 30 days.
Grievance acknowledgment (IT Rules 2021): within 24 hours; resolution within 15 days.